Medical Record Requests

Patients who have received care at any of our facilities may request copies of their medical records/health information to be released to themselves or others/third parties.

If you have created a Patient Portal account, you may already have access to the information you need. Click here to access or register for your patient portal.

We offer two ways for patients to access medical records:

1. Digital Request and Digital Copies
2. In-person Copies

Digital Request and Digital Copies

Requesting your medical records online is an easy, fast, and secure way to receive your information. We recommend online medical requests whenever possible. Just use the button below and follow the prompts.

Start Medical Record Request

In-person Copies

If you are not able to use the online request process, download one of the forms below, complete and send to:

Family Hospital Systems

Phone - (737) 787-7809

Fax- (833) 689-1559

Mailing Address/Drop-off Address

3620 E. Whitestone Blvd.

Cedar Park, TX 78613

Common Questions About Medical Records

1. Who can request a patient’s medical records?
   1. Authorizations must be signed by the patient or the patient’s legal representative. If the patient is a minor (under age 18), authorization must be signed by a custodial parent or a legally appointed guardian. Proof of guardianship is required.
2. How long do request take to process?
   1. Request are processed in the order they are received; we ask you wait at least 48 hours to process the request. If this time has passed, please contact us at support@familyhospitalsystems.com
3. What if the patient is unable to sign the authorization?
   1. If the patient is unable to sign by reason of physical or mental disability, authorization may signed by the next-of-kin or legally appointed guardian. Proof of guardianship is required, and must indicate the patient’s disability.
4. How can I receive records for someone who is deceased?
   1. Authorization must be signed by the personal representative of the estate or next-of-kin. If the patient did not expire at the facility, proof of death is required. Additionally, appointment as the personal representative of the estate or status as next-of-kin must be verified.
5. What types of documentation are needed if I am requesting records for someone else?
   1. If you hold Power of Attorney (POA), are a Healthcare Surrogate or Healthcare Proxy, the related legal forms and court orders must be provided. This may result in additional review and processing times.
6. Do medical request authorizations expire?
   1. Yes. Authorizations will expire on the date/time or event specified on the release form. A new release form will be required if an older release form does not support the new request for records.
7. Do medical records include billing information?
   1. No. The Medical Records Department does not have access to billing records or information.
8. Will there be a charge for copies of my medical records?
   1. No, we do not charge for accessing digital copies of your medical records.
9. After the release of my medical records, where can I access them?
   1. Medical records will be released directly to our HIPPA compliant patient portal. A downloadable copy will be available in your portal for future needs also. Alternatively, if you are unable to access the patient portal, the facility that saw the patient can provide you with a copy in person at the facility.